Shipping and Returns Policy

Thank you for choosing Dragons Fire for your relief balm needs. We strive to provide you with high-quality products and excellent customer service. Please review our shipping and returns policy below:

Shipping Information:

  1. Processing Time:

    • Orders are typically processed and shipped within 1-2 business days after payment confirmation.

  2. Shipping Methods:

    • We offer standard shipping through reputable carriers such as USPS, UPS, and FedEx.

    • Expedited shipping options are available for an additional fee.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order and the shipping destination.

    • Free shipping is offered for orders above a certain value, as indicated during checkout.

  4. Delivery Time:

    • Delivery times vary depending on your location and the shipping method selected.

    • Estimated delivery times will be provided during the checkout process.

  5. International Shipping:

    • Please contact us via e-mail for international orders.

  6. Tracking Information:

    • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

Returns and Refunds:

  1. Return Policy:

    • We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 15 days of receipt for a full refund or exchange.

    • To initiate a return, please contact our customer service team at pablo@flamingdragonsfire.com to obtain a Return Merchandise Authorization (RMA) number.

  2. Return Conditions:

    • Returned products must be in their original packaging, unused, and in resalable condition.

    • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

  3. Refund Process:

    • Once we receive your returned item and verify its condition, we will process your refund within 5 business days.

    • Refunds will be issued to the original payment method used for the purchase.

  4. Exchanges:

    • If you wish to exchange your product for a different item, please contact our customer service team to arrange for the exchange.

  5. Damaged or Defective Items:

    • In the unlikely event that your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund as appropriate, at no additional cost to you.

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact our customer service team at pablo@flamingdragonsfire.com. We are here to assist you and ensure your shopping experience with Dragons Fire is a positive one.

Note: This shipping and returns policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.